Returning Undamaged or Non-Defective Goods
We can only accept the return of items if they are faulty or were supplied in error.
PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to Saber Tackling.
We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Returning Damaged, Defective or Incorrect Goods
Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 working days of receipt for exchange.
Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all the warranty information that accompanies your item as this may be needed. Or you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.
Incorrect Goods: If you discover that we've sent you the incorrect goods, please contact our Customer Services Team on 0844 693 3384 or by email to firstname.lastname@example.org immediately and return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability. Inbound and outbound calls may be recorded for quality monitoring and training purposes.
PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.