Delivery is free for all mainland UK orders of £400.00 (ex-VAT) and above. For all orders between £300.00 (ex-VAT) and £4000.00 (ex-VAT), we charge a flat rate of £8.00 (ex-VAT) for delivery to mainland UK. Please note that different charges apply to the following locations: - Non-UK addresses - Northern Ireland - The Shetland Islands and Scottish Highlands - The Isle of Man - The Isle of Scilly - The Isle of Wight - Jersey and The Channel Islands - All other non mainland UK addresses
MINIMUM ORDER VALUE
Minimum order value is £300.00 exclusive of VAT minimum order quantity for certain products may also apply.
Credit and Debit Cards: We accept all major credit and debit cards online or over the telephone: Visa, MasterCard, Switch / UK Maestro, Solo, Visa Debit / Delta and Electron cards. Cheque: By post please send to, GENESIS SPORTS LTD, Frodsham Farm, Spelding Drive, Wigan, WN6 8LW - All Cheques made payable to Genesis Sports Ltd. Goods will be dispatched upon clearance of the cheque (usually 4-5 working days). - Please ensure your full details are sent with any cheque along with a copy of invoice payable. - Goods will be dispatched upon clearance of the cheque (usually 5 working days). BankTransfer/InternetBankingTo: BANK: NatWest SORT CODE: 010435 ACCOUNTNAME: GenesisSportsLtd IBAN: GB63NWBK01043532574274 ACCOUNT No: 32574274 SWIFT: NWBKGB2L When making a bank transfer please ensure that your account name is used as a reference.
Products ordered that are out of stock will be placed on back order and shipped once back in stock.
Our aim is to dispatch orders within 24 hours of receiving. Orders must be received before 1pm to ensure next day delivery is possible. Delivery Days Monday – Friday only.
WHAT TO DO WHEN YOU RECEIVE YOUR ORDER
Upon delivery, please be sure to sign for the correct number of parcels. Furthermore, if any cartons should arrived damaged, including water damaged, you must sign the carriers note as “damaged”. Unsealed/tampered with/open boxes must be signed for us “unsealed/opened boxes” and we must be notified within 48 hours. Upon delivery, you will receive an VAT Invoice with all goods dispatched. Any discrepancies must be notified within 48 hours of receiving an order.
Returning Undamaged or Non-Defective Goods We can only accept the return of items if they are faulty or were supplied in error. PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded delivery service when returning goods to Genesis Sports Ltd. We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
RETURNING DAMAGED, DEFECTIVE OR INCORRECT GOODS
Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 working days of receipt for exchange. Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all the warranty information that accompanies your item as this may be needed. Or you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. Incorrect Goods: If you discover that we’ve sent you the incorrect goods, please contact our Customer Services Team on 01942 258532 or by email to [email protected] immediately and return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability. Inbound and outbound calls may be recorded for quality monitoring and training purposes.
PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
- The page content of this website is for general information use only which shall be limited to viewing the website, providing information to the site, and downloading product information. We reserve the right to change content without prior notice.
- We cannot be held accountable for any inaccuracies or errors that appear in the content of this website – from Genesis Sports or third party information.
- Links from any other websites may not be established without Genesis's prior consent.
- Material contained on this website is owned by or licensed to Genesis. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Visitors assume all responsibility and risk with respect to their use of the Genesis website. It is your responsibility to verify any information contained in the website before relying upon it.
Part A - Terms & Conditions of Use
1. Changes to these terms and the Site
We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time.
We may update and change our Site from time to time to reflect changes to our products or our users' needs.
2. Access to the Site
We do not guarantee that our Site, or any content on it, will always be available or that use of the Site will be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
3. How you may use material on our Site
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
Where our Site contains links to other Sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those Sites or resources.
5. Rules about linking to our Site
You may link to our Site’s home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Site in any website that is not owned by you.
We reserve the right to withdraw linking permission without notice.
6. Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and conditions of supply (see Part B below).
We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
If you are a business user. Please note that we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, our Site or use of or reliance on any content displayed on our Site. Further we will not be liable for any loss of profits or revenue, loss of goodwill or opportunity or any indirect or consequential loss or damage.
If you are a consumer user: Please note that we only provide our Site for your domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7. Uploading content to our Site
Any content you upload to our Site, including review of our products will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with our content standards.
8. Our Site’s security
You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
9. Which country's laws apply to any disputes?
You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Part B - Terms & Conditions of supply
1. These terms
These are the terms and conditions on which we supply products to you which you purchase on the Site. Please read these terms carefully before you submit your order to us.
2. Our contract with you
2.1. A contract between us for the sale of our products will only come into existence at the point at which we accept your order.
2.2. When you place an order on the Site we will confirm your order by sending you an email to the email address you provided to us. Please note that the order confirmation does not constitute our acceptance of your order. We will assign you an order number, and tell you what it is, when we accept your order which you can use to track your order in your account.
2.3. Acceptance of your order and formation of the contract will take place when we either provide you with our acceptance of the order, or in the absence of such communication, when we dispatch the goods to you.
2.4. If we are unable to accept your order, we will inform you of this and will not charge you for the product(s). This might be because a product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3. Our products and payment
3.1. The images of the products on our Site are for illustrative purposes only and your product may vary slightly from those images. The product descriptions on the Site, whilst given in good faith, are subject to alteration by us without notice or any liability accruing to us.
3.2. Materials and textures are an approximation and can vary when viewed on different computer equipment. The packaging of the product may vary from that shown in images on our Site.
3.3. From time to time, and at our absolute discretion, purchase of our products may be subject to special promotions or offers. Any promotions or offers will be subject to these terms and conditions. We may change the terms of the promotions or offers, or withdraw such, at any time and without prior notice.
3.4. The prices stated on the website will be inclusive of any VAT payable.
3.5. We use Sage Pay, PayPal Express and Klarna as our payment service providers. We accept both Mastercard and Visa debit and credit cards, and customers who use PayPal can make payments directly from their PayPal account.
3.6. You may pay for our products on our site using our gift cards. Our gift cards remain valid for 24 months after the last activity, please note that you cannot top up your card with additional credit if the card has expired. During checkout you’ll be asked to enter the 16-digit number on the back of the card. After entering the gift card codes, your order balance will be automatically updated with credit to the value of the gift card(s).
3.7. If there’s any balance to pay, you can use our normal payment providers (as listed at clause 3.5) in the usual way. If you don’t spend the full value of the gift card(s), the remainder stays as a balance on the gift card for you to spend another time.
4.1. The costs of delivery and estimated times for delivery are displayed on our Site. Please note that we may vary our delivery charges from time to time.
4.2. We will deliver the goods to the address provided by you when you placed your order or the address details specified in your account. The estimated date for delivery will be as specified by us to you when we confirm dispatch of your order.
4.3. We will make every reasonable effort to deliver your products safely and in accordance with any specific delivery instructions that you give us however we will not be liable for any delay, damage or loss as a result of complying with such specific instructions.
4.4. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
4.5. Goods (and risks to them) will become your responsibility from the time we deliver the goods to the address you gave us (or otherwise in accordance with your delivery instructions).
5. Your rights to end the contract
5.1. If you are ending a contract for a reason set out at 5.1.1 to 5.1.3 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
5.1.1. we have told you about an error in the price or description of the product you have ordered and you have informed us before dispatch that you do not wish to proceed;
5.1.2. we have suspended supply of the products, or notify you we are going to suspend them, in each case for a period of more than 14 days; or
5.1.3. you have a legal right to end the contract because of something we have done wrong.
5.2. If you are a consumer then for most products bought on our Site you have a legal right to change your mind and cancel the Contact within 14 days and receive a refund. To exercise these rights, under the Consumer Contracts Regulations 2013, you can email us at [email protected]. If you notify us after products have been dispatched to you or you have received them, you must return them to us. You will be responsible for bearing the cost of returning the goods. We will process your refund within 14 days from the day on which we receive the products back and will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price to reflect any reduction in the value of the goods which has been caused by your handling them in a way which would not be permitted in a shop or where the goods are in an unsuitable condition or with defaced packaging.
5.3. Please be aware that as some products sold on our website are perishable, in these cases the usual cancellation right for consumers (as set out in clause 5.2) does not apply. We are also unable to allow consumers to cancel the contract if the products bought have been personalised or customised specifically for them or according to their particular specification.
6. Refunds and returns
6.1. We are under a legal duty to supply products that are in conformity with this contract. If you think that any product you have received:
6.1.1. does not match its description;
6.1.2. is not of satisfactory quality;
6.1.3. does not meet any relevant guarantee we have made; or
6.1.4. is otherwise faulty or defective,
you must contact us as soon as possible at [email protected] or by telephone on 01942 258532. We reserve the right to ask you to send us reasonable evidence of any product affected by such issues. Consumers who notify us of issues raised under this clause 6.1 may, depending on the individual circumstances, have rights entitling them to a refund, repaired or replacement goods or be entitled to some money back.
6.2. Nothing in these terms will affect your statutory rights as a consumer.
7. Our responsibility for loss or damage suffered by you
7.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is as a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
7.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care; and any rights under the Consumer Rights Act 2015.
7.3. We are not liable for business losses. We only supply the products for end users. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, revenue or goodwill, business interruption, or loss of business opportunity.
8. Other important terms
8.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
8.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
8.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
8.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
8.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
8.7. Applicable laws. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English and Welsh courts.
Returns and Complaints
· Any unwanted goods that have been purchased within 30 days of receipt, can be returned.
· These must be unused and in their original packaging.
· Items can be returned for a refund or an exchange.
· If you are returning goods via post, please obtain proof of the postage so you have evidence they have been posted.
· All unwanted items must be returned at your own expense
· Any incorrect orders or damaged goods must be reported to our Customer Services Team within 5 days of receipt.
· These will be replaced as soon as possible at no expense to yourself.
· A cover note detailing the returned item(s) and action required, is a necessity if you wish for it to be processed quickly and efficiently.
· If you are returning goods via post, please obtain proof of the postage so you have evidence they have been posted.
· These goods will only be exchanged or refunded if they have not been used, worn or otherwise soiled and are in their original, undamaged packaging.
· Any items that have developed a fault and have been purchased within a 12 month period can be returned for either repair or replacement.
· Genesis sports ltd reserve the right to return any faulty goods to the manufacturer before exchanging or refunding where necessary.
· If the manufacturer deems the fault not to be that of the product, genesis sports ltd reserve the right not to issue an exchange or refund
Please note, we are entirely in the hands of the manufacturer when it comes to warranty terms and conditions. We will always work as hard as we can to ensure that the outcome is the one that you, as our customer, is entirely satisfied with.
You should allow approximately 10 - 14 working days for the entire returns/repair/replacement procedure to be completed.
If in the unlikely event that you wish to raise a dispute or complaint we advise for you to contact our friendly Customer Service Team. They will be more than happy to assist and aim to solve any issue you may have.
We endeavour to acknowledge your dispute or complaint within 2 working days and we will attempt to solve it as soon as possible. You will be provided with the name of the advisor dealing with your request as soon as they respond.
If you have any queries or concerns on any of the above then please feel free to contact our Customer Services Team using the below details.
Email –[email protected]
Telephone – 01942 258532
Next day delivery cut off time 1pm all order placed after this time will leave the following working day
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Conditions of use