DELIVERY CHARGES
Delivery is free for all mainland UK orders of £350.00 (ex-VAT) and above. For all orders between £000.00 (ex-VAT) and £350.00 (ex-VAT), we charge a flat rate of £10.00 (ex-VAT) for delivery to mainland UK. Please note that different charges apply to the following locations: - Non-UK addresses - Northern Ireland - The Shetland Islands and Scottish Highlands - The Isle of Man - The Isle of Scilly - The Isle of Wight - Jersey and The Channel Islands - All other non mainland UK addresses
MINIMUM ORDER VALUE
Minimum order value is £000.00 exclusive of VAT minimum order quantity for certain products may also apply.
PAYMENT METHODS
Credit and Debit Cards: We accept all major credit and debit cards online or over the telephone: Visa, MasterCard, Switch / UK Maestro, Solo, Visa Debit / Delta and Electron cards. Cheque: By post please send to, GENESIS SPORTS LTD, Frodsham Farm, Spelding Drive, Wigan, WN6 8LW - All Cheques made payable to Genesis Sports Ltd. Goods will be dispatched upon clearance of the cheque (usually 4-5 working days). - Please ensure your full details are sent with any cheque along with a copy of invoice payable. - Goods will be dispatched upon clearance of the cheque (usually 5 working days). BankTransfer/InternetBankingTo: BANK: NatWest SORT CODE: 010435 ACCOUNTNAME: GenesisSportsLtd IBAN: GB63NWBK01043532574274 ACCOUNT No: 32574274 SWIFT: NWBKGB2L When making a bank transfer please ensure that your account name is used as a reference.
BACK ORDER
Please note that no back orders are kept.
DISPATCH TIME
Our aim is to dispatch orders within 24 hours of receiving. Orders must be received before 1pm to ensure next day delivery is possible. Delivery Days Monday – Friday only.
WHAT TO DO WHEN YOU RECEIVE YOUR ORDER
Upon delivery, please be sure to sign for the correct number of parcels. Furthermore, if any cartons should arrived damaged, including water damaged, you must sign the carriers note as “damaged”. Unsealed/tampered with/open boxes must be signed for us “unsealed/opened boxes” and we must be notified within 48 hours. Upon delivery, you will receive an VAT Invoice with all goods dispatched. Any discrepancies must be notified within 48 hours of receiving an order.
RETURNS
Returning Undamaged or Non-Defective Goods We can only accept the return of items if they are faulty or were supplied in error. PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded delivery service when returning goods to Genesis Sports Ltd. We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
RETURNING DAMAGED, DEFECTIVE OR INCORRECT GOODS
Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 working days of receipt for exchange. Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all the warranty information that accompanies your item as this may be needed. Or you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. Incorrect Goods: If you discover that we’ve sent you the incorrect goods, please contact our Customer Services Team on 01942 258532 or by email to [email protected] immediately and return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability. Inbound and outbound calls may be recorded for quality monitoring and training purposes.
PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
